Returns Policy

Hawke House Returns Policy

Not happy with your item? No problem. We are confident we have alternatives you will prefer, but in the meantime follow this simple process to return your goods.

How do I return my item?

Please inform us of your intention to return your product by visiting us at the shop, calling the Customer Services Department on 02392 588 588 or email within 14 days of receiving your products.

Products must be returned to us within 30 days of delivery to you.

The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.

You should return the product at your own cost to the returns address. To ensure that the product arrives safely to us, we strongly recommend that you return the product to us by courier or other means who will require our signature on delivery.

Returns Address:
Hawke House Ltd
E1 Heritage Business Park
PO12 4BG

The following items cannot be refunded;

  • Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
  • Any product which has a security seal which you have opened or unsealed;
  • Any product which, for hygiene purposes, cannot be returned including, but not limited to, respirator masks and dust masks.

To return furniture, plywood or equipment, please contact our Customer Service Department by calling 02392 588 588.

What if my product is faulty?

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return.

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